Frequently Asked Questions

The best CE experience available! Complete your course online, from the comfort of your own home. Courses can be completed in one sitting, over a few days, or even over a few months. When you finish your course, your certificate will be automatically emailed to you. For states where we are permitted to notify the Board, we will also submit your hours to the state. Looking for state reporting information? Learn more here.

JADE Learning offers unlimited access, 24 hours a day, 7 days a week to our online courses. Our online courses can be accessed at any time, from any computer with an Internet connection. You can log in and out of courses at any point, and when you log back in, you can return to your lesson.

Virtual instructor-led (VILT) courses and classroom courses are available on specific dates at specific times.

It depends on the course and the state. Some states require that the course be timed; in these cases, 1 hour of the course is timed as either 50 or 60 minutes.

You will see the required time to meet in each lesson of the course.

No. All online courses save your progress, so you can logout whenever you'd like. Your progress and accumulated time will be saved. Make sure to complete a lesson quiz before logging out; your quiz answers are not automatically saved during a quiz.

You can complete the course in however many sessions you'd like.

Virtual instructor-led (VILT) courses do require you to stay in the session for the entire class time.

For states that have a time requirement, courses are timed for either 50- or 60-minute credit hours. Once you click on a section to begin, you will see your time start to accumulate. You have to be active within the course to keep your time accumulating. If you leave the course or spend too much time on another website, you will be automatically logged out. Once your timer accumulates the required amount of time and you have finished the course, you will be emailed your certificate. There is no maximum time for any course; you can take as long as you need to complete a course.

Do not attempt to complete more than one course at the same time, across devices or browsers.

If you fail any quizzes within the course, you will be able to re-take them.

It depends on the state requirements. Each quiz will tell you the passing score before you begin.

From the Course Dashboard, click on Resume Course.

JADE Learning will maintain confidential records of courses completed. These records can only be accessed by authorized personnel and will not be shared with anyone other than the customer. JADE Learning will never sell your information to anyone. If you need a duplicate certificate to verify course completion, please login to your account and download a copy.

For most states and most courses, a webcam is NOT required.

If you are taking an online virtual instructor-led (VILT) course, you will be required to have a webcam.

Yes. In the majority of states, we only offer continuing education courses which have been approved by the state boards. Some state boards assign course numbers, and some state boards assign provider numbers. We list those on our website.

Some states do not regulate or approve course providers or continuing education courses; in these instances, we do meet the state's requirements for providing continuing education. All of the continuing education courses we offer will fulfill continuing education requirements.

Licensees are eligible for continuing education credit upon successful completion of JADE Learning courses. It is expected that participants complete all course materials and all course activities. To earn continuing education credit, licensees must:

1. Complete all required information such as address and license number.
2. Answer all course questions and complete all course materials.
3. Achieve a passing score.
4. Meet any additional state requirements such as a time requirement.

JADE Learning courses have different approval dates from course to course and state to state. An expiration date for each course will be identified on the course listings page for each state. Once a course has expired, no continuing education hours will be awarded for that course. Make sure to complete the course before its expiration date.

Courses expire at 11:59 PM Eastern on the date of expiration.

Some courses do NOT have an expiration date; in these cases you will have 180 days to access the course materials.

The best CE experience available! You can register on our website and sign up for any upcoming in-person course. Attend the class at a convenient location with a great instructor. Learn a lot! After the class, you will receive your certificate by email. For states where we are permitted to notify the Board, we will also submit your hours to the state.

Links to these classes are available on the state pages. Go to your state electrical continuing education page to register for an upcoming class.

We have a variety of instructors who are experts in the industry. A team of instructors, graphic artists, instructional designers, and programmers work together to bring you the best possible courses.

If you are interested in working with us to develop a course, please send your resume, licensing information, and any additional qualifications to jadehelp@certus.com.

It depends on what state you are licensed in and what your continuing education needs are.

Check your state page for more information.

For all JADE Learning courses, each student creates an account using a unique email, username, and password to access the Learning Management System. Before accessing each IACET-accredited course for the first time, the student must also complete an attestation of their identity. The attestation will require the student to confirm that their name is the same as the one that was registered and that they will be personally completing each module/session of instruction.

Yes. This information will be requested when you start a course. In cases where the state board is notified, this information is very important. Make sure your license number is entered accurately.

If you are licensed in one state and have more than one license number for THAT state, you can enter all the numbers for that state in the license field. However, if you are licensed in multiple states, you may be able to get those courses reciprocated to other states. View our Reciprocity Plan page for more information or email us.

Please make sure you are entering your information correctly when you register. Make sure your name is spelled correctly. Make sure your address is correct. Make sure your license number is correct. If you made an error, please email us at jadehelp@certus.com.

Click on Login and then on "Forgot Password?". Your password will be emailed to the address on your account.

At times, the automated emails from our system may be placed in your junk or spam folder. If you don't receive an expected email, please contact us at jadehelp@certus.com and we will be happy to assist.

You will be emailed a receipt when you purchase a course.

Yes. Once a course is finished, you can click on the link in your dashboard and generate a PDF copy of your certificate.

Your certificate will be available to download from your account once you complete your course. You will also receive a copy by email.

In many cases, yes. Unless the state requests that the licensee submit their own proof of course completion, we do notify the state boards. Learn more about our reporting process here. Please be patient as this is not an automated process and during renewal deadlines, hours may take longer to post with the Board.

For $25, some courses can be reciprocated to an additional state. This depends on the course, state you are receiving credit for, and state you would like to reciprocate credit to. Check out our reciprocity planning page.

After completing your continuing education hours, you must also renew your license with the state board. In some states, that can be done online. For states where we report the hours, make sure your hours have been reported before trying to renew your license.