The Healthcare Market is a long sought-after vertical for many Security Integrators. While many facilities are dominated by the national chains, many regional and local security integrators are finding niches that are opening doors into this market. Healthcare brings a constant amount of new business, equipment lifecycle upgrades, and yearly support agreements. It can also bring siloed information, disparate stakeholders, and massive amounts of red tape.
Intrusion alarms offer crime prevention and emergency notification in the event of a break in, but they are also a source of nuisance alarms. Have nuisance alarms caused police officers to become complacent? Years ago, I was a police officer in a major metropolitan city. My district alone (1 of 12) received over 40 alarms in an 8 hour shift, every day. Triple that number if a thunderstorm came through the city. Not one officer ran emergency traffic to an intrusion alarm, unless there was a call from the homeowner in despair, a 911 hang-up, or some other verification confirmed the need. Alarm calls would sit in queue for at least 15 minutes and then officers had 45 minutes to arrive onsite.
From entry level to consummate professional, how does someone become an alarm technician? As many of us have found, the good alarm technician (both fire and intrusion) is a highly sought after asset that can make the difference for a company and their clients. For the technician entering the field, there are some up-front decisions that need to be made.
Alarm Installer or Alarm Technician?
First, a question; what is the difference between an alarm installer and an alarm technician?
Answer:
The alarm installer sees a problem, takes the defective product down, and puts a new product up, without finding out why the defective product became defective. They take that defective product down and replace it with a non-defective item until the problem is solved or they run out of non-defective products. The alarm technician finds the defective product and before installing a new product, problem-solves the defective product. They fix the issue, and then they install the new product. The following steps are a process to becoming an alarm technician for a company in the security or fire alarm industry.
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