The security industry is continually innovating to meet new and unexpected needs. This is the basis for innovation. One way the security industry has innovated is biometrics. Learn more about the history, legal ramifications, and the future of biometrics in the security industry from our blog.
Companies are spending vast amounts of money every year to prevent being the next statistic of cyberattack. Security system integrators have limited options on how to approach cybersecurity for their customers. Here are some of those options.
April 20th, 1999, two young men walked into Columbine High School and forever changed the world. Then came April 16th, 2007 (Virginia Tech), December 14th, 2012 (Sandy Hook), and April 30th, 2019 (UNC-Charlotte); and sadly, there are many more days in recent years. School shootings are just one of the many scenarios that society has experienced as of late where mass notification […]
Preventative maintenance (PM) is a service that offers early warning, brings peace of mind, and allows for revenue generation to security providers. Most Americans, since they began driving a car, know they need to change the oil in a vehicle on a regular basis. Most homeowners perform maintenance on their home on a yearly basis. Americans are used to the concept of PM. Failure to perform PM can be an expensive self-correcting injury; one not to be repeated without suffering.
The question is, why would homeowners not want to perform PM of security systems that are entrusted to work at all times? PM and annual testing are generally only offered when required, such as quarterly and for annual fire alarm testing required by an insurance provider. While there are no current PM requirements or annual audit requirements for alarm and/or security systems, this may change in the future.
In the security industry, video surveillance is by far the most eye-catching deployment. Intrusion systems alert when tripped and access control prevents unauthorized access, but no one has ever said “come look at my wall of access control panels”. The Security Operations Center (SOC) and the multitude of cameras on a video wall are always part of the tour. Video surveillance is only a tool, but it is an extremely useful tool. Video can now offer traditional security functions and with analytics, it can perform intrusion detection functions as well. This can include alerting on break-ins while giving a picture of the suspect and reducing false alarms. Cameras are being used for Identity and Access Management (IAM) functions in conjunction with access control to use facial recognition among other analytics to control access.
The COVID-19 Pandemic is fully matured, even spawning new mutations of the virus. But the light at the end of the tunnel may be near. A year ago no one thought they would be wearing masks and eating in 50% filled restaurants in August, 2020, let alone today. The Pandemic has seen companies, small and large, suffer tremendously. Many of us have furloughed employees, possibly multiple times over the last 12 months. Our industry is strong, and resilience is something most integrators know. What does resilience look like? Integrators have to change how they do business because businesses have changed how they do business. Change is hard, but in order to be resilient, we must accept change. The last year has caused customers to realize they care less about what is being sold and more about how it will help them accomplish their goals. This is prompting technology shifts in our industry to meet those goal demands.
The Healthcare Market is a long sought-after vertical for many Security Integrators. While many facilities are dominated by the national chains, many regional and local security integrators are finding niches that are opening doors into this market. Healthcare brings a constant amount of new business, equipment lifecycle upgrades, and yearly support agreements. It can also bring siloed information, disparate stakeholders, and massive amounts of red tape.
We have entered a time where many homeowners are turning their home into a “Smart Home”. Where Kleenex and Band-Aid brand have become the call brand for facial tissue and adhesive bandages; today the “Smart Home” call brands consists of Amazon, Google, and Apple. Today we have doorbells and cameras that send video to our smartphone when […]
Intrusion alarms offer crime prevention and emergency notification in the event of a break in, but they are also a source of nuisance alarms. Have nuisance alarms caused police officers to become complacent? Years ago, I was a police officer in a major metropolitan city. My district alone (1 of 12) received over 40 alarms in an 8 hour shift, every day. Triple that number if a thunderstorm came through the city. Not one officer ran emergency traffic to an intrusion alarm, unless there was a call from the homeowner in despair, a 911 hang-up, or some other verification confirmed the need. Alarm calls would sit in queue for at least 15 minutes and then officers had 45 minutes to arrive onsite.
From entry level to consummate professional, how does someone become an alarm technician? As many of us have found, the good alarm technician (both fire and intrusion) is a highly sought after asset that can make the difference for a company and their clients. For the technician entering the field, there are some up-front decisions that need to be made.
Alarm Installer or Alarm Technician?
First, a question; what is the difference between an alarm installer and an alarm technician?
Answer:
The alarm installer sees a problem, takes the defective product down, and puts a new product up, without finding out why the defective product became defective. They take that defective product down and replace it with a non-defective item until the problem is solved or they run out of non-defective products. The alarm technician finds the defective product and before installing a new product, problem-solves the defective product. They fix the issue, and then they install the new product. The following steps are a process to becoming an alarm technician for a company in the security or fire alarm industry.
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